Scope of these terms
These terms apply to every quote, order and service provided by Bonustrellis unless we have signed a separate written agreement with you. By accepting a quote or instructing us to begin work, you agree to these terms. If there is a conflict between a signed contract and these terms, the signed contract wins.
Quotes, orders and deposits
Quotes are valid for thirty days from the date issued. Prices assume the site conditions described in the quote and are based on the drawings issued at that time.
- Signage fabrication and installation work requires a deposit of fifty percent before we order materials
- Exhibition stand builds require a deposit of fifty percent to lock the workshop schedule
- The balance is payable within seven days of installation or bump-in
- Variations requested after drawings are approved are quoted separately and may affect the delivery date
If you cancel an order after materials have been cut, you are liable for the value of work performed and materials consumed up to the cancellation date.
Site access and installation
You agree to provide safe, unobstructed access to the installation site during agreed hours, along with electrical supply where required. If we arrive and the site is not ready or access is blocked, we may charge a standby fee. Delays caused by site conditions, heritage approvals or venue restrictions that are outside our control do not constitute a breach on our part.
Warranties and liability
Signage fabrication carries a five year warranty on structural frames and coating and a two year warranty on LED modules and drivers. Exhibition stands carry a twelve month warranty on frames and joinery, excluding fair wear from normal show use. Warranties exclude damage caused by accident, vandalism, power surges, extreme weather or unauthorised modification.
To the fullest extent permitted by law, our total liability for any claim is limited to the amount you paid for the goods or service that gave rise to the claim. Nothing in these terms excludes rights you have under the Australian Consumer Law.
Intellectual property
Drawings, CAD files and design documentation we produce remain our intellectual property until the invoice is paid in full, at which point you receive a licence to use them for the purpose of the completed job. You confirm that any brand assets, logos or trade marks you supply are yours to use and indemnify us against third party claims arising from them.
Governing law and disputes
These terms are governed by the laws of Victoria, Australia. If a dispute arises, both parties agree to attempt good faith resolution for twenty-one days before commencing legal proceedings. If the dispute cannot be resolved, it will be heard by the courts of Victoria.